Privacy Policy

When you book a junk removal job, we collect:

• Your name
• Phone number
• Pickup address and ZIP code
• Payment information (processed by Stripe — we do not store full card numbers)
• Photos you upload of the items to be hauled

• To fulfill your booking and dispatch a hauler
• To communicate with you about your job (confirmations, updates, support)
• To process your payment after job completion
• To improve pricing accuracy and service operations

Uploaded photos may be used to improve pricing accuracy and service operations, including refining our load-size estimation models.

We share only the minimum information needed with trusted providers:

• Stripe — payment processing
• Twilio — SMS notifications about your booking
• Analytics tools to understand how the platform is used

We do not sell personal information.

Customers may voluntarily opt in to receive SMS messages during the booking process. SMS consent is collected through a separate, unchecked checkbox below the phone number field. SMS consent is completely optional and is not required to complete a booking.

Customers who do not opt in to SMS will still receive all booking confirmations and updates via email.

If you opt in, SMS may be used for transactional communications such as:

• Booking confirmations
• Scheduling updates
• Hauler assignment notifications
• En route notifications
• Payment confirmations
• Customer support

The exact consent language shown at booking is: "I would like to receive text message updates about my booking, including scheduling updates, hauler arrival notifications, payment confirmations, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance."

SMS consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for marketing purposes.

You may reply STOP at any time to unsubscribe, or reply HELP for assistance.

Haulers may voluntarily opt in to receive operational SMS notifications during onboarding. SMS consent for haulers is:

• Optional
• Collected using a separate, unchecked checkbox located directly below the phone number field
• Separate from the Independent Contractor Agreement and all other legal acknowledgments

Haulers who do not opt in still receive every operational notification (job opportunities, dispatch, schedule, and payment updates) by email. Only SMS notifications are disabled.

SMS consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for marketing purposes.

We use industry-standard encryption in transit and at rest. Access to customer data is restricted to authorized staff and is logged.

We use essential cookies to keep you signed in and to remember your booking session. We may use limited analytics cookies to understand traffic patterns. We do not use cookies for cross-site advertising.

You may request a copy of the data we hold about you, ask us to correct it, or request deletion (subject to record-keeping required by tax and legal obligations). Email us to make a request.

Privacy questions: privacy@loadup.network.